Service

BBN Airlines Indonesia is an airline that carries the concept of service in accordance with the medium standard service group, so on every flight snacks, meals and drinks are provided at no additional cost. 
beverages at no additional cost. With the following details:

1.  Snacks and beverages are provided at no extra charge on flights with a flight duration of less than 3 hours.
2. Large Meals / Heavy Meals, beverages without choice with flight duration starting from 3 Hours.
3. PT BBN Airlines Indonesia also provides mineral water according to passenger needs.
4.  Free baggage allowance is offered to all passengers
   
   Airport Check In 

Airport Check-in service can be proceeded at each airport check-in counter. This service is available, starting 2 (two) hours before the Scheduled Time Departure, and closing 30 (thirty) minutes before the Scheduled Time Departure for domestic flight, and 3 (three) hours before the scheduled time departured and closing 60 (sixty) minutes before the scheduled time deprture for international flight. Make sure you bring your identity card according to the information on the Passenger ticket and report at the check-in counter on time.

Checked Baggage

Checked baggage is a Passenger's goods handed over by the Passenger to the carrier to be transported by the same aircraft as the Passenger. Checked baggage comprises articles which are weighed and carried in the baggage or cargo compartment of the aircraft. BBN Airlines Indonesia provides a free allowance of 15 (fifteen) kilograms of Checked Baggage per Passenger.The weight of each baggage is not allowed to exceed 32 kg, baggage weighs over than 32 kg must be split and repackaged into several pieces of baggage with limitation per pieces is 32 kg. Passengers are strongly advised not to store any kind of valuables in checked baggage. Please store valuables in cabin baggage according to the specified weight and size. BBN Airlines Indonesia is not responsible for the loss or damage of valuables placed in checked baggage.

Cabin Baggage 

Cabin Baggage is goods carried by the Passenger and under the control of the Passenger. Each passenger is only allowed to bring one (one) main cabin baggage. The main cabin baggage weight is a maximum of 7 (seven) kilograms and a maximum dimension of 40x30x20 centimeters for the B737-800 aircraft fleet.

In addition to the main cabin baggage, each passenger is allowed to bring one free carry-on item. The free items allowed on BBN Airlines Indonesia flights include:

 • Handbag (laptop) or handbag (purse or pocketbook)

 • Overcoat or blanket

 • Umbrella or walking stick

 • Pocket camera or binoculars

 • Fair amount of reading material

 • Cabin size baby stroller

 • Cabin-sized or collapsible wheelchairs, or walking crutches used by passengers,

Snack & Meals

Food and beverages provided by BBN Airlines Indonesia are in accordance with the medium service group, so on each flight snacks, meals and drinks are provided at no additional cost. With the following details:

1. Snacks, drinks without choice with a flight duration of less than 3 hours.

2. Heavy Meals, drinks without choice with flight duration starting from 3 hours.

3. PT BBN Airlines Indonesia also provides mineral water according to the needs of passengers.
 

Excess Baggage Rate

The Excess Baggage Rate for BBN Airlines Indonesia Flights Are 
 

Notes : 

• The excess baggage rates above are for point-to-point flights
• The price above is the price of extra baggage per kilogram and includes 11% tax

Passenger with Special Needs

Passenger with special needs who require special assistance are strongly advised to be able to convey their needs at the time of making a reservation or through our contact center (wheelchair assistance service or others).
Passengers with Special Needs are Passengers who, due to their physical condition and/or special requests that require special facilities and treatment, such as :

a. Infant.

b.Passenger with disabilities.

c. Elderly Passenger. 

d. Unaccompanied Minor (UM) .

e. Sick passenger who require additional facilities, including but not limited to oxygen, wheelchairs and stretcher cases.

 f. Pregnant women.

g. Obesity.

Expectant Mother Passenger

Expectant mothers are strongly advised to consult a doctor to get a medical recommendation letter or a certificate of airworthiness. The validity of the doctor’s medical certificate is no more than 7 (seven) days since its issue date

Notes : 

 • The expectant mother required to sign a Form of Indemnity issued by BBN Airlines Indonesia at the Check-in counter. If the passenger unable to sign the statement, the passenger can appoint his/her designated family to sign the statement.

 • Expectant mother with gestational age above 36 weeks, are not accepted for air travel.

Reservation Information

1. When booking tickets, PT BBN Airlines Indonesia is obliged to ensure clear information to passengersPassengers related to:

a.    Name according to Identity such as KTP, Driver's License, Passport, KK, Birth Certificate and KIA

b.    The phone number of the passenger who can be contacted or ;

c.    Telephone number of the representative of the passenger who can be contacted if doing group bookkeeping

d.     Email address.

e.    The condition of potential passengers who will depart, including potential passengers with special needs.

f.     Other necessary information such as a certificate issued by the authorized agency (SUKET).

2. If  passenger of PT BBN Airlines Indonesia are children aged 2 (two) years to 6 (six) years old, they must be accompanied by a companion.

3. If  passenger of PT BBN Airlines Indonesia are children aged 6 (six) years to 12 (twelve) years old, they can be accompanied by an officer of PT ground BBN Airlines Indonesia as UM.

4. If there are changes or adjustments related to flight operations, PT BBN Airlines Indonesia will contact the  Passenger or the  Passenger's representative using the information provided during the booking process. It should be noted that PT BBN Airlines Indonesia is not responsible if the Passenger Customer or the Passenger's representative does not obtain information regarding the change or change in flight operational adjustments due to the different telephone number or email address submitted, then it is not the responsibility of PT BBN Airlines Indonesia.

Special Handling Baggage

Special Handling Baggage is a baggage category that is treated with special regulations such as sports equipment, camera bags (media bags), and musical instruments. All special baggage (including sports equipment) can be included in the applicable BBN Airlines Indonesia free baggage allowance quota according to the flight class fare paid by the passenger. If the baggage weight exceeds the free baggage allowance, the excess baggage rate will apply.